Information – Client Assistance

1) Legal Entities / definitions

2) Pre-contractual information for the Client

3) Product Availability

4)  Order acceptance / Contract conclusion

5) Billing

6)  Offshore sales

7) Payment options

8) Credit card security

9) Delivery methods and costs

10) Right of withdrawal

11) Conditions for exercising the right of withdrawal

12) Legal guarantee of conformity

13) Renounce

14) Claims

15) Reference to the provisions of the Consumer Code

1) Legal Entities - Definitions:
The Following terms of sale are only valid exclusively between the company srl - Società Unipersonale – with registered office in Via delle Cantine 77, 50041 Calenzano (FI) – Fiscal code, VAT number and   Florence company register n. 06136050488 - R.E.A. Firenze n. 603379 (from here on “Seller”) and any natural person not acting with entrepreneurial or professional scope (from here on “Client”).
The following terms apply to the acquisition of products effected online on the site (from here on “Site”).
For what is not here expressly stated the Consumer Code (Codice del Consumo, D.Lgs. 206/2005)  as modified by D.Lgs. 21/2014, as well as D.Lgs. 70/2003 (Electronic Commerce - Commercio elettronico) and the Civil Code (Codice Civile) in what respects, is applicable.

2) Pre-contractual information for the Client:
Before concluding the contract, the Client examines the characteristics of each item, displayed in their relative product page.
The Client is also informed, as stated in the art 54 of the Consumer Code (Codice del Consumo), with regard to the following elements:
    •  The identity of the professional, as stated in the previous point, and his telephone, mail and fax contact details;
    • Total price of the goods including taxes and shipping costs;
    • Means of payment available for the Client;
    • Termine previsto per l'evasione e la consegna dei beni ordinati;
    • Means, terms and procedures related to the exercise of the right of withdrawal and to the procedures and costs for an eventual return of the goods, as stated in articles 9 and 10 of   these terms;
    • Conformity legal guarantee regime, as stated in art 11of these terms;

3) Product Availability 
The Client may only buy products actually present in electronic catalogue, available online on In the case an online order exceeds the available quantity for a product, will accept the order limited to the effective amount present in its virtual warehouse, informing the Client as soon as possible, who, if not interested to buy a lesser amount, can cancel the order free of charge. client service will inform the Client (by phone or e-mail) if the products, not available when the order took place, will be available in the future. Items selected from the site virtual catalogue can be bought and are bound to the following terms.
Unless explicitly stated, product prices include 22% VAT.
The images of the products in the site are indicative and do not bind the Seller. 


4) Order acceptance / Contract conclusion 
The acquisition of ordered items will be concluded with the following stages:
With the issue of the order, the Client conveys an acquisition proposal for the selected item or items. The issue of the order implies the consent (as stated in art 10 DL 185/1999) to receive communications from exclusively regarding the conclusion and execution of the sale contract. reserves the right to not accept incomplete or not correctly filled in orders. sends an email confirming the reception of the Clients order, including an assigned Client Order Number (Numero Ordine Cliente) which must be used in successive communications with
The Client has 24 hours, starting when the order was issued, to inform the eventual cancellation, by means of e-mail to the email address In any case, will verify the effective availability of the requested items and will inform by means of telephone or email, calling the number or addressing the e-mail indicated by the Client, the eventual non acceptance of the order. Order fulfillment is equivalent to order confirmation and acceptance.
    • will then activate the shipping procedure with the chosen operator and courier, in order to perform the delivery to the indicated address. If the shipping costs were different from those indicated, before processing the order, will ask for customer's consent
    • Customers will pay using the methods indicated below and chosen online at the time of purchase.
    • The goods can be sent to a different address other than billing address if a different place of destination of the goods has been specified in the order form (in the "Notes" section).
    • The transfer of the property is considered completed only upon its shipment. Until then, any payment in advance, or down payment, will be considered a deposit, and only upon shipment it will become a payment subject to VAT.

5) Billing
In the website’s shopping cart page it is necessary to correctly specify the company name or the person to whom the purchase invoice will be univocally addressed. Tax documentation related to ordered products will be issued at the time of shipment of goods and sent with the shipment


6) Offshore sales also sales and ships to other countries. Foreign shipments are executed by the courier appointed for shipments in Italy at the rates set by him. For foreign sales, will only accept orders fully payed when the order is issued, by means of credit card (via the PagOnline system) or bank transfer in advance.


7) Payment options
Orders can be paid in two ways. Both require full advance payment of the order.
The transfer of the property is considered completed only upon its shipment.
    1. Bank transfer to Banca Unicredit - Novoli Branch - ABI: 02008 CAB: 02847 Account n.: 000101312984, IBAN: IT07Y0200802847000101312984 held by srl- Via delle Cantine 77, 50041 Calenzano (FI). The bank transfer must be accompanied by a fax to be sent to the number 055-4288887 or to be sent as an attachment via Mail to the e-mail address
    2. Credit card, using PagOnline system. Payment by Credit Card is managed by PagOnline, which will take care of checking the validity of credit cards and ensuring maximum security for each transaction.
  3. Paypal, by sending the payment to the address
    4. Cash on delivery

8) Credit card security
The online transaction system of, managed by Interbank Services and SSB, the largest Italian organization in the sector, is built using SSL (Secure Sockets Layer) technology, specially designed to create a secure transaction environment for the Internet commerce. Security checks by hide all information received (name, credit card number, etc.) in an encrypted message, making interception impossible. Safe mode is automatically activated during the ordering process. In the case of purchase of goods with credit card, simultaneously with the conclusion of the online transaction, the reference banking institution will authorize only the amount of the purchase. In case of cancellation of the order, either by the customer or by, the cancellation of the transaction and the release of the committed amount will be immediately requested. Release times depend on the banking system and can reach their natural expiry (24° day from authorization date).


9) Delivery methods and costs will activate the shipping procedures as soon as possible and in any case within 24 hours from the purchase procedure completion confirmation (i.e. order invoicing moment).
All product delivery costs are charged to the customer at the cost indicated at the time of order completion. Deliveries are normally made by Bartolini or TNT couriers. reserves the right to deliver the ordered products by a courier other than those mentioned.
The delivery times indicated on the Site are indicative. The delivery will however take place no later than 30 days from the date the order confirmation e-mail sent by the Seller was received by the Customer. Any delay in delivery beyond the aforementioned term will entitle the Customer to refuse the order with the right to a full refund of the amounts paid and without any other or further cost to be paid by the Customer.

Upon home delivery, or depot pickup, the customer is required to check:
    • that the number of packages delivered corresponds to that indicated in the accompanying document
    • the correspondence between the identity and the quality of the products, possibly indicated on the packaging, with what is indicated on the invoice
    • that the packaging is intact, not damaged or wet or otherwise altered
The invoice, contained in the special envelope applied on the outside of one of the packages, must be detached and kept.The non-correspondence of the number of packages or indications, as well as the loss or any damage, must be immediately reported to the carrier, the goods if collected must be collected "with reserve".


10) Right of withdrawal
Pursuant to art. 57 Legislative Decree 206/2005, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by filling in the order form at a VAT number reference), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
To exercise this right, the customer must send a communication to that effect, within 14 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to srl - Via delle Cantine 77, 50041 Calenzano (FI) always within the aforementioned period of 14 days, by fax to the number 055-8952517  or by certified mail to the address:
Once the aforementioned notice of withdrawal has been received, Customer Service will communicate instructions to the Customer for returning the goods, which must take place within 14 days from the date on which the intention to withdraw was communicated.


11) Conditions for exercising the right of withdrawal
The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product.
The right does not apply to sealed products once opened;
The purchased good must be intact and returned in its original packaging, complete in all its parts (including any documentation and accessory equipment); by law, the shipping costs are charged to the customer; the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; in the event of damage to the goods during transport, will notify the customer of the incident (within the working day following the receipt of the goods in its warehouse), to allow him to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the goods (if insured);
in this case, the product will be returned, with shipping costs charged to the customer, simultaneously cancelling the withdrawal request; does not respond in any way for damage or theft / loss of goods returned by shipments without insurance;

 upon its arrival to the warehouse, the product will be examined to assess any damage or tampering not caused by transport;

If the original internal / external packaging is damaged, will deduct from the due refund a percentage equal to 10% of the value, as a contribution to the costs of restoring the goods;

Without prejudice to any restoration costs for ascertained damage to the original packaging, will refund the customer the full amount already paid, within 14 days from the return shipment date of the goods (by issuing a credit note). The customer will  provide bank details on which to receive the transfer (Cod. ABI - CAB – Account Number of the billed person or company);

The right of withdrawal is lost if the essential condition of integrity of the goods is missing (packaging and/or content), in the cases finds:
- the lack of original packaging internal/external;
- the absence of integral elements of the product ;
- damage to the product for reasons other than its transport.
Nel caso di decadenza del diritto di recesso, provvederà a restituire al mittente il bene acquistato, addebitando allo stesso le spese di spedizione.
In case of forfeiture of the right of withdrawal, will return the purchased goods to the sender, charging him the shipping costs.
12) Legal guarantee of conformity S.r.l. guarantees to the Customer that the products will be free from defects of conformity for a period of 2 (two) years from delivery date. The application of any guarantee is excluded in the event of a use of the product that does not comply with the product's proper use or with the instructions / warnings provided S.r.l. To avoid forfeiture, the customer has the burden of reporting to S.r.l. any lack of conformity within and no later than 2 (two) months from discovery.
 In the event of a product defect, the customer has the right to restore the product’s conformity by repairment or replacement at no cost for the customer. He may request, at his will, the repairment or replacement of the product, unless the requested remedy is objectively impossible or excessively expensive compared to the other. The customer can request a reasonable price reduction or termination of the contract in accordance with the conditions in art. 130 paragraph 7 of the Consumer Code. In any case, a minor lack of conformity for    which it was not possible or is excessively burdensome to carry out the remedies of repair or replacement does not entitle the termination of the contract. The application of any conventional guarantee in addition to that provided by law is excluded.”

13) Commercial guarantee
All products on sale on the Site, in addition to the guarantee referred to in the previous point, are covered by a commercial guarantee indicated by the individual manufacturer and shown in the technical-descriptive data sheet of each product.


14) Renunciation
All customer rights to compensation for damages or indemnity are excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and / or things caused by goods purchased at

15) Claims
Any complaints must be addressed to srl - Società Unipersonale- Via delle Cantine 77, 50041 Calenzano (FI) by registered mail or by certified email to the address:......

16) Applicable law
The sales contract between the customer and is considered concluded in Italy and governed by Italian law.

17) Reference to the provisions of the Consumer Code
For anything not expressly regulated by these Conditions of Sale, the provisions of the current text of Legislative Decree 206/2005 apply. The full text of this decree is available online, as for example, on the website