Ordered the wrong size, want to exchange a product or need to make a return? You have 14 days from receiving your parcel to submit your request. Follow these 5 steps to complete the procedure correctly.
Log in to your User Area, open the order details, select the product or products you want to return or exchange and submit the request online.
Download and fill in the form by following the instructions received in the automatic email.
Place the product in its original packaging, add the completed form and protect everything with suitable external packaging for shipping.
For all specific rules based on the type of item, please see the page Return Conditions.
Before shipping, make sure the completed form has been sent by email and placed inside the parcel, and that the original packaging is protected by external packaging.
Never ship using only the product’s original box.
Ship the parcel by following the instructions received by email. The return shipment to Outletmoto is paid by the customer.
After submitting the online request and receiving the email with the instructions, the parcel can be shipped to:
Your request will be processed after the parcel has arrived at our warehouse and after the returned products have been checked.
For a size exchange or product exchange, after verification we will ship the new item. The shipment of the correct item will be paid by Outletmoto.
For a return with refund, the refund will be processed only after the parcel has arrived at our warehouse and the returned products have passed the checks.
You can submit the request within 14 days from receiving the parcel.
The shipment of the product back to Outletmoto is paid by the customer.
For size or product exchanges, the shipment of the correct item is paid by Outletmoto.
