Make sure the item meets the required conditions before completing the return procedure. Correct preparation helps us inspect the returned item more quickly and properly manage your refund, size exchange or product exchange.
Check the product before proceeding
The product must be returned intact, clean, complete with its original packaging, labels, tags and accessories, and properly protected. If the product is used, damaged, incomplete, altered compared with its original sale condition, or returned with damaged original packaging, the return may not be accepted. When restoration is possible, the refund may be reduced based on the loss of value and the costs required to bring the item back to a condition suitable for resale.
Unused product
Only trying the item on for size at home is allowed, with no road or motorcycle use.
Labels and tags present
Tags, barcodes, protective films and seals must not be removed.
Complete accessories
Manuals, bags, components and included accessories must be returned.
Protected packaging
The original box must be placed inside suitable outer packaging.
Select the product category
Each category has specific requirements. Check the condition of the item before preparing the return.
Return packaging
The original manufacturer packaging is essential: the helmet box, shoe box, garment bag or spare-part packaging must be present and intact.
However, the original packaging alone is not sufficient for shipping. The product must also be placed inside suitable outer packaging for the type of item, strong enough and suitable for transport.
Adhesive tape, shipping labels and transport documents must be applied only to the outer packaging, never directly to the product’s original packaging.
Helmets
To be checked correctly, the helmet must be returned in its original trial and storage condition.
Condition: the helmet must be intact and must never have been used on the road. Only trying it on for size at home is allowed.
Protective films and visor: the transparent protective film on the visor must not have been removed, even if detached and reattached.
Components: manuals, Pinlock lenses if included, helmet bag, stickers and original accessories must be present.
Packaging: the helmet must be placed in the original manufacturer box and inside suitable outer packaging.
The helmet’s original box is an integral part of the product and must not be used as a shipping box.
Apparel
This section applies to motorcycle jackets, trousers, gloves, technical underwear and apparel.
Condition: the garment must be intact, clean and must never have been used on a motorcycle. Only trying it on for size at home is allowed.
Labels: the original tag with the manufacturer barcode must still be attached and must not have been removed or cut.
Packaging: the product must be placed in its original packaging, plastic bag or brand box, if supplied at delivery.
Perfume, dirt, signs of use or removed tags may compromise return acceptance.
Footwear
This section applies to motorcycle boots, technical shoes and motorcycle footwear.
Condition: the footwear must be intact and clean.
Size try-on: the try-on must have taken place indoors only, on a clean surface.
Sole: there must be no signs of wear, dust, dirt from footpegs, road use or outdoor use.
Labels: if present, the original tags must not have been removed.
Packaging: the footwear must be placed in its intact original box and inside suitable outer packaging.
The shoe or boot box must not be used as a shipping box.
Accessories and spare parts
This section applies to intercoms, visors, motorcycle components, spare parts and technical accessories.
Condition: the product must be intact and must never have been installed, fitted or tested on the motorcycle.
Installation marks: there must be no tool marks, scratches, deformations or signs of attempted fitting.
Packaging: the product must be sealed or placed in its intact original packaging.
Components: any screws, brackets, manuals, adapters or included parts must be present.
An accessory fitted or tested on the motorcycle may no longer be eligible for return.
14
14 days available
The request must be submitted within 14 days of receiving the order.
Return inspection
The product is checked after it arrives at our warehouse.
Original packaging
The manufacturer packaging must be present, intact and protected.
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Need help?
Contact customer service before sending the parcel if you are unsure about the conditions.
